📚
Knowledge base grounded
Upload PDFs, policies, FAQs, and scripts. The agent answers from your source content.
- PDF / Docs ingestion
- Versioning + rollback
- “I don’t know” safety mode
Inbound + Outbound • Hindi + English • Warm Transfer
Your AI voice agent that answers calls like a top rep.
Deploy voice agents for support, sales, collections, and appointment booking. Powered by your knowledge base (PDFs, policies, pricing, scripts) with real-time human handoff.
Setup in hours
Analytics + QA
Works with Exotel / Knowlarity
Live Call Preview
Agent: “Cavas Assist” • Language: Hinglish
Connected
“Hi, what’s the pricing and can I speak to an agent?”
“Sure. Our plans start at ₹X/month for up to Y minutes. If you’d like, I can connect you to a human now.”
“Before I transfer, can I confirm your city and preferred time?”
Intent
Pricing + Handoff
Sentiment
Neutral
Next action
Warm transfer
Resolution Rate
↑ 32%
Avg Handle Time
↓ 24%
CSAT
4.6/5
Built for high-volume calling teams
FinTechInsuranceHealthcareReal EstateE-commerce
Launch in 3 steps
From knowledge base → phone number → live calls.
1
Upload your KB
Add PDFs, pricing, policies, and scripts. Define what the agent must and must not say.
2
Connect telephony
Bring your Exotel / Knowlarity number, or provision one. Configure routing & handoff.
3
Go live + improve
Review transcripts, missed questions, and outcomes. Update KB and prompts instantly.
Designed for real businesses
Whether you’re answering support calls or qualifying sales leads, cavas.ai helps you scale without ruining customer experience.
Typical deflection
20–45%
Faster onboarding
3×
Human handoff
Instant
Everything you need to run production voice agents
Guardrails, KB grounding, and analytics—so the agent stays accurate and on-brand.
🔁
Warm transfer (same call)
When needed, transfer to a human with a full call summary and intent.
- Trigger rules by intent
- Agent notes + summary
- Escalation queue
🎯
Call flows & tools
Collect details, qualify leads, book appointments, and update CRMs.
- Slot booking
- Lead qualification
- Webhook actions
🧪
QA & compliance
Evaluate calls and keep conversations within policy.
- PII redaction
- Policy checks
- Audit trails
📊
Analytics that matter
See what users ask, where agents fail, and how to improve resolution.
- Top intents
- Drop-off points
- Outcome tracking
🌐
Multilingual by design
Handle Hindi + English naturally, with clear pronunciation and tone control.
- Language switching
- Accent tuning
- Custom TTS voices
Integrates with your stack
Telephony, CRM, ticketing, and your internal tools.
Telephony
Exotel
Knowlarity
SIP / PSTN
IVR routing
Route calls to AI agents, fallback lines, or human teams with configurable rules.
Workflows
Webhooks
CRM
Slack
Email
Create tickets, push summaries, update lead stages, and trigger actions after calls.
Example: post-call webhook payload
{
"call_id": "c_29f1...",
"language": "hinglish",
"intent": "pricing",
"outcome": "warm_transfer",
"summary": "Caller asked about pricing and requested human. Collected city: Gurgaon, time: evening.",
"entities": {"city":"Gurgaon","time_preference":"evening"},
"confidence": 0.86
}FAQ
Common questions from teams deploying voice agents.
Can it handle Hindi + English in the same call?
Yes—your agent can switch naturally (Hinglish) and follow your tone rules.
How do you prevent hallucinations?
Ground answers in your KB, add guardrails, and enforce “ask/transfer” when uncertain.
Can we warm transfer to a human on the same call?
Yes. You can trigger transfers by intent, sentiment, or customer request.
What do I need to go live?
A phone number (Exotel/Knowlarity/SIP), your KB, and a few call scenarios to test.